Because we know that if we betray your trust, we lose any possibility of having you as a customer. Nothing is more important to us.
For this reason, we gave ourselves the tough rules to guarantee 100%:
1. We do not sell or share personal information with parties outside of our customers. In no case, at any price.
2.We protect your personal information with the best technologies. The databases most important are physically isolated from the outside.
3. We use personal information only to execute orders and to provide the best possible service. Nothing else.
Following you will find all our privacy politics. In case of need please contact us.
Collection of Personal Information
Retalco Ltd. collects information about clients with two main tools:
- The registration form that customers fill out spontaneously and explicit. These data are necessary to carry out orders.
- The data returned by email and direct communications that periodically sent out to registered customers.
Management of "cookies"
The "cookie" to Retalco Ltd. may be removed by following the standard procedure in the latest browsers. However, we do not recommend the cancellation, because it reduces our ability to serve you better.
Apart from the "cookie" just described, Retalco Ltd. may in some cases using other "cookie" temporary permit to better manage the user session except during the phase where all the electronic payment data is not stored and managed by the bank of reference .
Disabling cookies in your browser, some functionality may be impaired, including the technical possibility to accept customer orders.
Use of Personal Information
The personal information we collect is used for two main purposes: to execute your orders to purchase and offer you products and services in line with your needs, your interests and your expectations. In addition, the communications we make to individual customers may contain suggestions defined by our employees who deal with package deals and manage the catalog. Overall, the increase of information over time allows us to improve the level of service. Because this place in full respect of privacy and without risk to the client, periodically visit our website and our email is a free and automatic way to help you shop better.
Sharing personal information with third parties
Retalco Ltd. does not share with third parties the personal data of customers, in any case. Said more clearly, no one outside of Retalco Ltd., can know the data, behavior, preferences and other personal information. Retalco Ltd. may, in some cases, forward outside analysis and aggregate data, but does not allow a third party to go back to each customer. For example, we tell someone that we have 20% of customers living in Florence, but do not provide individual names or addresses. Our policy this guarantees you 100% that the information about you will never be disseminated by Retalco srl outside.
Protection of personal information
Protecting our customers is the first ingredient of our success. For this reason, we invest in technologies and, above all, people to combine active and passive protection, constantly monitor the anomalies, constantly upgrade the systems and prevent threats. The most sensitive information is stored in dedicated systems, which are specifically protected and isolated from the outside, accessible only to authorized employees.
Access to personal information from customers
It is possible requires the complete cancellation of the account, but this prevents then place orders without a new recording. The data collected by email, however, are not directly accessible to customers. Can not be deleted on request, for technical reasons and safety: Retalco Ltd. must provide the authorities requested the traces left by users.
The personal and sensitive data are processed in compliance with Italian law on Privacy.