Informations about order status and shipments
For each shipment the customer will receive an email containing the tracking of the order shipment, that can be checked through the courier website, or by it’s call-center .
Cancelling or modifying of an order
To change or cancel an order already sent you must contact promptly Retalco srl via email at email@example.com or by phone at +39 055 6531031 always mentioning the order number.
Copies of documents (invoices, DDT, etc)
To request copies of documents (invoices, DDT, etc ...), the customer can contact Retalco srl via email at firstname.lastname@example.org or by phone at +39.055.6531031 remembering to tell the type and number of document for which you request a copy or the fixing
All the products sold by Retalco Srl are covered by the manufacturer's conventional warranty.
Tips for the website or reports of problems experienced during the navigation? Write to email@example.com
Information on bills, transfers and remboursements
To contact the administrative service the customer can contact Retalco srl via email at firstname.lastname@example.org or by phone at +39.055.6531031 . Remember to always reference the order number or invoice number or the document for which you’re asking information.
Telephone and fax numbers
General Information & Customer Service:
Tel +39.055.653101 - Fax +39.055.6536394 - email@example.com
Via di Badia a Ripoli 5, 50126 Firenze, Italy
Partita IVA / Codice Fiscale 05545360488
Iscr. Reg Imprese FI-05545360488
The return-right is regulated by law and the client-consumer (ie an individual who buys goods for purposes not related to his professional activity) is entitled to terminate the contract for any reason. To exercise this right, the customer must send a notice Retalco srl srl via registered letter within 10 working days with effect from the date of delivery of goods.
Note: They can not exercise the right to cancel customers who purchase with VAT
Mode of Return
The right of return is subject to the following conditions:
The purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.).
The expedition, until the certificate of receipt in our warehouse is under the complete responsibility of the customer;
Retalco Srl. does not respond in any way for damage or theft / loss of goods returned by uninsured shipments.
Goods return delivery
The product will be returned to Retalco srl within 14 days along with the authorization form received.
Notwithstanding any repair costs for damages assessed packing original Retalco Srl will refund the customer the entire amount already paid for the product within 14 days from the return of the goods by following the transfer of the amount charged to card through transfer credit or Bancario.In latter case, the Buyer shall deliver promptly to the bank on which to obtain reimbursement (IBAN code of the customer).
When the return-policy is not valid
The return policy is not valid when lack of the essential integrity of the property (package and / or its contents), in cases Retalco srl finds:
- Use (even partial) of the goods and any supplies
- The absence of the outer packaging and / or package, original interior;
- The lack of integral elements of the product (accessories, cables, manuals, parts, ...);
- The damage of the product for reasons other than its transport
In the case above, Retalco srl will return to sender the property purchased by charging the shipping cost.
Customers who purchase with VAT can not exercise the return policy